FAQ

  • Do you have [specific item] in stock?
  • Where is [item] located?
  • Does this item include...?
  • Can you tell me more about [item]? (edition, language, condition, contents)
  • Can you add [item] to the database/wish list?
  • Do you have Laserdiscs (LD) in your inventory?
  • How do I use a gift card for online purchases?
  • How do I purchase and redeem a gift card for The Beat Goes On?
  • The CD/DVD skips/doesn't play, what are my options?
  • Are gift cards usable both online and in-store?
  • How can I find detailed information about a product?
  • How do I know if a product is ‘Used’ or ‘New’?
  • Do you provide information about the rarity or collectibility of items?
  • Will I be charged sales tax?
  • What is a Full Screen movie?
  • How do I know what songs are on an album?
  • Why are in-store items cheaper in price than those listed on the Beatgoeson.com?
  • I saw a used item selling for the same price as brand new. Can this be adjusted?
  • Are bargain bin items scratched or damaged?
  • How do I know if the digital access code or DLC included with my purchase is still valid?
  • Can I search for an actor or director?
  • Can I search for an artist or band?
  • What are your store hours?
  • Do you have any locations near...?
  • Why am I seeing the wrong currency?
  • How often do you update your online inventory?
  • Can I find the same products online as in-store?
  • Do you have any promo codes?
  • How can I tell if a specific item is in stock at my local store?
  • What is featured in the “Vault” collection?
  • Do you have any special offers or discounts for online purchases?
  • How can I be notified of new arrivals or restocks?
  • Where are the physical Beat Goes On stores?
  • Are all Beat Goes On locations equipped with the same range of products?
  • How do I contact my local Beat Goes On store?
  • Can trade-in credit be used for online purchases?
  • My order was declined, but still appears available. Why?
  • Are all products on your website in stock?
  • What payment methods do you accept?
  • Are the prices on the website the same as in stores?
  • Can I pay for an item with a Beat Goes On gift card or credit voucher?
  • I’m having trouble browsing for what I want on mobile. How do I fix it?
  • Can I pay for items by trading in my own used CDs, DVDs, Blu-rays, Games/Consoles, or records?
  • Can store credit be used at another location?
  • I placed a reservation for an item in-store. Do I still have to put it on my wishlist?
  • I had a bad experience at one of your stores. Who can I contact?
  • Do you buy used CDs/DVDs/Games/Vinyl?
  • Are you currently buying?
  • What's the process for selling?
  • How much do you pay for...?
  • Do you trade for store credit?
  • Are there limits to the quantity of items I can bring in to sell?
  • Will you take scratched CDs or DVDs?
  • What Types of Used Items Do You Buy?
  • Do you offer more for store credit than cash?
  • How is the value of a used item determined?
  • Where can I sell used DVDs?
  • Where can I sell used CDs?
  • Where can I sell used Vinyl? (LPs/Records)
  • Where can I sell used Video Games?
  • Where can I sell used Consoles?
  • Where can I sell used Game Controllers or Video game Accessories?
  • Where can I sell used Blu-rays?
  • Where can I sell used movies?
  • Where can I sell used music?
  • Where can I sell used TV Shows?
  • Do you buy Full Screen Films?
  • How can I sell my used items?
  • Where can I sell my used items?
  • Do you buy box sets?
  • What is the status of my order?
  • When will my order ship?
  • Has my order shipped?
  • Can you give me an update on my order?
  • I wasn't redirected to PayPal to pay.
  • PayPal shows a different amount than my order total.
  • I received a PayPal invoice but already paid. What should I do?
  • I'm missing an item from my order.
  • Will the sale price be applied to my order?
  • Can I place an order online and pick it up in store?
  • What is the process for returning an online purchase?
  • Are there different return policies for in-store or and online purchases?
  • Can I return an item bought with a gift card or credit?
  • Where do you ship to?
  • How do I cancel my order?
  • What is your exchange policy for in-store purchases?
  • Is my order ready for pick up?
  • The wrong item was sent, what do I do?
  • How do I add an item to my Wishlist?
  • Why was i notified of a Wishlist item that was already sold?
  • How do I delete from my wish list?
  • How long does an item stay on my Wishlist?
  • Why do I get notifications in the middle of the night?
  • I'm not receiving wish list notifications anymore.
  • My Wishlist isn't working.
  • I can't access my Wishlist.
  • How can I create a customer account?
  • What are the benefits of a Wishlist at The Beat Goes On?
  • Can I share my Wishlist with others?
  • I was emailed a Wishlist notification, but when I checked my Wishlist page there was nothing available. Why not?
  • How do I put an item on my Wishlist that is not currently in your database?
  • Why am I not receiving any order confirmation emails?
  • How do I delete an item from my Wishlist?
  • How do I delete my Wishlist?
  • How do I change the email address associated with my account?
  • Why am I receiving Wishlist notifications for an item I already ordered?

Product Questions

Do you have [specific item] in stock?

Our online inventory displays all available products, except for used vinyl records. If you don't see an item listed, you can add it to your Wishlist by logging into your account here: Beat Goes On Wishlist.

For specific used vinyl records, we recommend calling your local Beat Goes On store, as stock varies by location and changes frequently.

Where is [item] located?

The in-store location and availability of a product can be found on its product page on our website. Simply search for the item you’re looking for, and its availability at different Beat Goes On locations will be displayed.

For specific in-store stock inquiries, feel free to call your nearest store for up-to-date availability.

Does this item include...?

For details about what's included with an item, such as bonus discs, manuals, original cases, or inserts, please contact the store where the item is listed.

🔎 Find store contact details here: Store Locator

Can you tell me more about [item]? (edition, language, condition, contents)

For detailed product information, such as edition, language, condition, or included contents, we recommend contacting the Beat Goes On location where the item is listed. Our store staff can provide the most accurate details about the product.

To find a store’s contact information, visit our store locator.

Can you add [item] to the database/wish list?

If an item is missing from our database, please contact our support team with the title and details of the product. We will do our best to add it to our system if it becomes available.

For Wishlist requests, you can manually add any listed item to your Wishlist by clicking the "Add to Wishlist" button on the product page.

Do you have Laserdiscs (LD) in your inventory?

We typically do not carry Laserdiscs in our regular inventory. However, on rare occasions, some may become available.

📞 For availability, it's best to call your local store directly, as each store’s inventory varies.

🔎 Find store contact details here: Store Locator

How do I use a gift card for online purchases?

To redeem a Beat Goes On gift card online, simply enter the gift card code in the Discount Code section at checkout. The card’s balance will be applied to your total purchase amount.

If you experience any issues using your gift card, please contact our support team for assistance.

 

How do I purchase and redeem a gift card for The Beat Goes On?

Discover the perfect gift with Beat Goes On's versatile gift card options. Physical gift cards are available for purchase both at our nine store locations and online, redeemable for any of our in-store or online products. For those who prefer the convenience of online shopping, we also offer digital gift cards exclusively for our online store.

The CD/DVD skips/doesn't play, what are my options?

If your CD, DVD, or Blu-ray is skipping or won’t play, you have a few options:

    1. In-Store Repair: Bring the disc to any Beat Goes On location, and our staff can attempt to buff out scratches if possible.
    2. Exchange or Refund: If the issue persists, please contact our customer support with your order number to arrange an exchange or refund.

Are gift cards usable both online and in-store?

At Beat Goes On, we offer two types of gift cards to cater to your preferences. Our physical gift cards are versatile and can be used for purchases both online and at any of our eight store locations. For those who prefer the ease of online shopping, our digital gift cards are exclusively available for use on our website.

How can I find detailed information about a product?

For comprehensive details on our products, visit the item's product page on the Beat Goes On website, where all available information is meticulously listed. If you have further questions, feel free to reach out to your local store directly via phone or Instagram for personalized assistance and more insights. 

Brantford, ON

@thebgo.brantford
(519) 770-3455
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Burlington, ON

@thebgo.burlington
(905) 633-9393
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Cambridge, ON

@thebgo.cambridge
(519) 622-7774
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Guelph, ON

@thebgo.guelph
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

@thebgo.Hamilton
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

@thebgo.Kitchener
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

@thebgo.london
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Oakville, ON

@thebgo.Oakville
(905) 337-1919
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

@thebgo.Waterloo
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

 

 

How do I know if a product is ‘Used’ or ‘New’?

On our website, all used products are clearly marked with a 'Used' tag on both the collection page and in search results, ensuring transparency and ease of browsing. Additionally, you can refine your search with filters to specify the condition of the products you're interested in. It's important to note that all our collectibles are sourced as used items, guaranteeing a unique and varied selection.

Do you provide information about the rarity or collectibility of items?

The Beat Goes On lists which edition an item is, providing insight into a product's rarity. However we do not provide any additional information about the rarity or collectibility of items. 

Will I be charged sales tax?

All items are subject to the sales tax attributed to their local rules and regulations. 

What is a Full Screen movie?

In the realm of movies and home video, the terms "full-screen" and "widescreen" refer to the aspect ratio, which is the proportional relationship between the video's width and height. Understanding the difference can enhance your viewing experience and help you make informed decisions when buying or selling films.

A full-screen film has an aspect ratio of 4:3, which is the same shape as traditional tube televisions. This format fills the entire screen of these older TV models, hence the name "full-screen." However, with the advent and adoption of modern widescreen televisions with a 16:9 aspect ratio, the full-screen format can appear outdated. When played on widescreen TVs, full-screen films either get stretched to fill the wider screen or are displayed with black bars on the sides to maintain the correct aspect ratio without distorting the image.

On the other hand, widescreen films take advantage of the larger screen space to display more of the action and scenery, offering a viewing experience closer to what the filmmaker initially envisioned.

At The Beat Goes On, we generally prefer the widescreen format as it provides a superior viewing experience on modern equipment. However, we understand that some films are only available in full-screen, especially older or rarer titles, and we're always interested in preserving and providing access to unique films, regardless of format.

If you have more questions or have a full-screen film you'd like to sell, feel free to visit one of our nine convenient locations across Southern Ontario. Our team of movie aficionados is always ready to assist you!

How do I know what songs are on an album?

We understand sometimes you're looking for a specific song and aren't sure which album it belongs to. We suggest visiting All Music or Discogs, two excellent resources for artist and album information.  If you can't find what you're looking for there, contact us by clicking here.

Why are in-store items cheaper in price than those listed on the Beatgoeson.com?

The Beat Goes On adds a transaction charge to each item ordered from the web site.  This charge is used to cover the administration costs of our on-line services which include shipping and handling between stores, and also facilitating and processing orders.  This transaction charge is already included in the price that you see on the site.

I saw a used item selling for the same price as brand new. Can this be adjusted?

We always strive to have competitive pricing, but with hundreds of thousands of titles in our database, it's possible that we've missed dropping the price on a particular item. Please contact us here if you feel that an item is priced incorrectly and we will look into your concern.

Are bargain bin items scratched or damaged?

It's understandable that the term 'bargain bin' might trigger some red flags in your mind about the product's condition. Not to worry though because all items in our bargain bins are subject to the same guarantee as any other item in our stores.  Items are generally placed in the bargain bin when we have several copies of them, if we have decided to no longer carry that particular item or, in the case of DVDs, if the item sells for under a certain price. 

How do I know if the digital access code or DLC included with my purchase is still valid?

Unfortunately, digital copy access codes and DLC included in Blu-Rays and video games can only be redeemed once.  Therefore, there is no way of determining whether a code has already been redeemed.  Because of this, The Beat Goes On offers no guarantee on any digital copy access codes or DLC found in discs sold at our stores.

Can I search for an actor or director?

Absolutely! You can use our search feature to find movies by entering the name of an actor, or director making it easy to browse our collection of used movies featuring your favorite stars. While we do our very best to keep this information up to date and accurate, occasionally there are titles missing from a search using an actor or other artist. In that instance recommend using a database such as IMDb or Discogs to find the names of specific titles you have in mind, and search for that title directly on our website. 

Can I search for an artist or band?

Absolutely! You can use our search feature to find music by entering the name of an artist, or band making it easy to browse our catalogue of used music featuring your favorite musicians. While we do our very best to keep this information up to date and accurate, occasionally there are titles missing from a search using an musician or other artist. In that instance recommend using a database such as Discogs or IMDb (if you're looking for movies) to find the names of specific titles you have in mind, and search for that title directly on our website. 

General Store & Website

What are your store hours?

Brantford, ON

265 King George Rd.
(519) 770-3455
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Burlington, ON

3350 Fairview Street
(905) 633-9393
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Cambridge, ON

415 Hespeler Rd.
(519) 622-7774
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Guelph, ON

23 Wellington Road East
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

1550 Upper James St.
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

385 Fairway Road South
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

1120 Wellington Road South
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

341 Weber Street N
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Do you have any locations near...?

Brantford, ON

265 King George Rd.
(519) 770-3455
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Burlington, ON

3350 Fairview Street
(905) 633-9393
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Cambridge, ON

415 Hespeler Rd.
(519) 622-7774
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Guelph, ON

23 Wellington Road East
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

1550 Upper James St.
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

385 Fairway Road South
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

1120 Wellington Road South
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

341 Weber Street N
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Why am I seeing the wrong currency?

Some browsers may display the incorrect currency due to a caching issue or location settings. To fix this:

  1. Disable Your VPN: If you’re using a VPN, it may cause the site to display prices in a different currency. Try turning it off and refreshing the page.
  2. Clear Your Cache & Cookies: Stored browser data may cause currency display errors. Clearing your cache and cookies can help reset it.
  3. Check Browser & Location Settings: Ensure your browser is set to the correct region to display prices in CAD (Canadian Dollars).

If the issue persists, please contact our support team for assistance.

How often do you update your online inventory?

Our commitment at Beat Goes On is to constantly refresh our collection. Daily updates ensure a steady stream of used products, both in-store and online. Every day brings new discoveries, from the latest video games and movies to vintage vinyl records and retro collectibles, ensuring our customers always have access to a diverse and exciting selection.

Can I find the same products online as in-store?

At Beat Goes On, we ensure a seamless shopping experience by providing detailed product information, including each item's location. For added convenience, we offer free shipping to your nearest Beat Goes On store, allowing you the option of in-store pickup. Simply select your preferred location at checkout and your local store will be in touch once your order arrives!

Not seeing your local store? Shipping between stores is considered a 'shipping method', so it becomes available later in the checkout process. When checking out, you must first input your shipping information before the option for selecting your local BGO store. 

Do you have any promo codes?

We regularly offer discounts and special promotions, which are displayed on our homepage. Be sure to check back frequently for the latest deals.

For exclusive offers, consider subscribing to our newsletter or following us on social media to stay updated on in-store promotions and limited-time discounts.

How can I tell if a specific item is in stock at my local store?

To find if a specific item is available at your local Beat Goes On store, simply visit the product's page on our website. You can easily search for the item or navigate through our collection pages. For each product, we provide detailed information, including its availability at different locations. This feature ensures you can locate your desired items quickly and efficiently. The product's location can be found beneath the price on the product page.

What is featured in the “Vault” collection?

'The Vault' at Beat Goes On is a treasure trove for music aficionados, featuring an exclusive selection of rare and unique finds. It includes a remarkable assortment of rare vinyl records, limited edition releases, colored vinyl, vintage albums, and various musical oddities. This special collection is curated for collectors and enthusiasts seeking extraordinary and hard-to-find music pieces.

Do you have any special offers or discounts for online purchases?

Beat Goes On periodically features exclusive online promotional offerings, providing our customers with exceptional deals on our wide range of media products. To take advantage of these special offers, we recommend regularly checking our website for the latest deals and reviewing the details of each offer for more information. You can also follow our instagram for more info! 

How can I be notified of new arrivals or restocks?

Stay updated with Beat Goes On's inventory by creating a Wishlist on our website. Add the items you're interested in, and we'll notify you via email when they become available at any of our nine locations. Plus, you can always access and manage your Wishlist, ensuring you never miss out on restocking alerts for your favorite media products.

Where are the physical Beat Goes On stores?

Each of the 8 BGO locations can be found below:

 

Guelph, ON

23 Wellington Road East
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

1550 Upper James St.
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

385 Fairway Road South
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

1120 Wellington Road South
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

341 Weber Street N
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Are all Beat Goes On locations equipped with the same range of products?

Each Beat Goes On location offers the same diverse categories of products, including music, movies, games, and collectibles. However, the specific range of inventory varies from store to store, providing a unique shopping experience at each location with a distinct selection of items. If you're looking to see if a specific product is available at your local BGO, the item's location is listed on the product page. You can also select the option to ship a product between stores at checkout, or even ask your local BGO to order a product in for you! 

How do I contact my local Beat Goes On store?

Each of our 8 Beat Goes On locations can be contacted via phone or Instagram! 

Brantford, ON

@thebgo.brantford
(519) 770-3455
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Burlington, ON

@thebgo.burlington
(905) 633-9393
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Cambridge, ON

@thebgo.cambridge
(519) 622-7774
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Guelph, ON

@thebgo.guelph
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

@thebgo.Hamilton
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

@thebgo.Kitchener
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

@thebgo.london
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

@thebgo.Waterloo
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

   

 

Can trade-in credit be used for online purchases?

When trading in your previously owned items, you may choose the option to receive a store credit as payment. This credit from a trade-in is only useable in-store, at any of our physical locations. If you'd prefer to use the store credit value online, you can request your trade-in total be put on a gift card at any of our 8 Beat Goes On locations. Physical gift cards can be used both online and in-store.

My order was declined, but still appears available. Why?

Each Beat Goes On location uploads their current inventory list to our website throughout the day.  Typically, this functions without fail, however sometimes a technical issue will prevent the transmission of a store's current inventory.  If this is the case, our inventory could become temporarily out of sync.  If you encounter this issue, please do not hesitate to contact us through our website feedback feature here. We'll be happy to look into it for you.

Are all products on your website in stock?

Our website serves as both an online store, and a wishlist catalogue for many of our customers. Because of this, we display products that may or may not be in stock. If a product is unavailable, there will be an 'Add to Wishlist' icon on the product thumbnail. It will also lack an 'Add to Cart' button on it's product page. If a product is available it will have an 'Add to Cart' button on the product page. 

Because of changing availability in our warehouse, some items may require more than 2-5 days to fulfill.  Some products may no longer be available.  If an item is no longer available, your order will be cancelled and you will receive a full refund.  We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time.  This is a retail consumer site and we do not sell to dealers.

What payment methods do you accept?

On our website we can accept Visa, Mastercard, AmEx and Discover, as well as Apple Pay and PayPal. In stores we do not accept AmEX or Discover. 

Are the prices on the website the same as in stores?

Prices on this site do not necessarily reflect pricing in Beat Goes On retail locations.  Website inventory does not reflect the inventory of any of our retail locations.  We do not price match in-store for online prices.

Can I pay for an item with a Beat Goes On gift card or credit voucher?

On beatgoeson.com both physical and digital gift cards may be used at checkout. Credit vouchers are for in-store use only, but can be used toward a physical gift card at any of our 8 Beat Goes On locations. Physical gift cards can be used both online and instore. Digital gift cards can only be used online. 

I’m having trouble browsing for what I want on mobile. How do I fix it?

If your search results on mobile are too broad, you can bring up a filter that will allow you to narrow your results by availability, price and product type.  This filter is off by default, but can be activated by clicking the 'filter' button at the top of any search results page.

Can I pay for items by trading in my own used CDs, DVDs, Blu-rays, Games/Consoles, or records?

Looking to downsize your collection or do some spring cleaning? Bring over your used media to the BGO. We offer cash or store credit your used CDs, DVDs and Games. Our credit offer is 30% more than our cash offer.  For more information about selling your used items to us, click here.

Can store credit be used at another location?

Yes, all The Beat Goes On credits, exchange vouchers, and physical gift cards can be redeemed at any of our locations, regardless of where it was issued.

I placed a reservation for an item in-store. Do I still have to put it on my wishlist?

An in-store reservation is only applied to the particular Beat Goes On location you visited. Items on your wishlist are checked for availability at all 9 Beat Goes On locations. For items you are really excited for, we recommend placing products on your wishlist.

I had a bad experience at one of your stores. Who can I contact?

We are always eager to hear any comments, criticisms or feedback regarding our staff and our stores. Please leave your comments here with as much information as possible and you will be contacted by a member of our Head Office as soon as possible.

 

Selling Used Products

Do you buy used CDs/DVDs/Games/Vinyl?

Yes! The Beat Goes On buys gently used CDs, DVDs, Blu-rays, video games, consoles, and vinyl records. All items are assessed for condition and current inventory levels before purchase.

For the best experience, we recommend calling your preferred location before bringing in your items to ensure they have the capacity to accept trade-ins.

Are you currently buying?

Yes! The Beat Goes On is actively purchasing used CDs, DVDs, Blu-rays, video games, consoles, and vinyl records. All items are evaluated for condition and stock levels before purchase.

For the best experience, please call your preferred store location before bringing your items to ensure they have the capacity to accept trade-ins.https://beatgoeson.com/pages/locations

What's the process for selling?

Selling to The Beat Goes On is easy! Follow these steps:

  1. Call Ahead – We recommend calling your local store before visiting to ensure they have the capacity to process your items.
  2. Item Inspection – Our team will inspect your items for quality, condition, and stock levels before making an offer.
  3. Pricing – Items are priced based on a pre-existing pricing chart, ensuring fair and consistent valuation.
  4. Choose Your Payment – You’ll receive an offer with two options:
    • Cash Payment
    • Store Credit (+30% bonus on cash value)

How much do you pay for...?

The amount we pay for used items is based on several factors, including:

  1. Rarity vs. Common AvailabilityLess common items tend to have a higher trade-in value, while widely available items may have a lower value.
  2. Retail Value – The current market demand affects pricing.
  3. Item Condition – Items in poor condition are typically not purchased, however they may receive lower trade-in value than items in good condition to be priced in our Bargain Bins.

For an estimate, bring your items to a Beat Goes On location, and our staff will assess their value.

Do you trade for store credit?

Yes! The Beat Goes On offers both cash and store credit for trade-ins. Choosing store credit will always get you 30% more than the cash offer, making it a great option if you're looking to buy more music, movies, or games.

Bring your items to a Beat Goes On location, and our staff will assess their value.

Are there limits to the quantity of items I can bring in to sell?

No, The Beat Goes On does not have a set limit on the number of items you can bring in for trade. However, we recommend calling your local store in advance to ensure they have the capacity to process larger collections.

For bulk trades, it’s best to check with the store so we can provide the best experience and process your items efficiently.

 

Will you take scratched CDs or DVDs?

Yes, The Beat Goes On accepts CDs and DVDs with minor scratches, as long as they can be buffed out and restored to working condition.

However, if an item is too severely scratched or unplayable, we will be unable to accept it for trade-in. If you're unsure, bring your disc to a Beat Goes On location for evaluation.

What Types of Used Items Do You Buy?

The Beat Goes On specializes in the purchase of a wide range of pre-owned media and entertainment products. This includes an extensive selection of DVDs, CDs, Blu-rays, vinyl records, and a variety of video games and gaming consoles. Additionally, we offer an eclectic mix of collectibles, catering to enthusiasts and collectors alike. Whether you’re looking to sell classic movies, music albums, retro games, our collection is constantly updated to provide the best selection for our customers.

Do you offer more for store credit than cash?

At Beat Goes On, we value your collection and aim to provide the best return on your items. Opt for our store credit option and receive an additional 30% value compared to the cash offer. This extra value empowers you to explore our extensive range of media, enhancing your buying power for your next favorite album, game, or movie.

How is the value of a used item determined?

At Beat Goes On, the value of each used item offered for trade-in, whether for cash or credit, is determined based on its market value, as we only accept items in good condition. Our comprehensive database meticulously tracks market values and corresponding trade-in prices. For unique items like vinyl records or those not listed in our database, we reference additional sources such as Discogs, Amazon.ca, Amazon.com, and other relevant marketplaces to ensure a fair and accurate valuation.

Where can I sell used DVDs?

If you're looking to declutter and make some extra cash, selling your used DVDs is a great option. One of the best places to sell your used DVDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved DVDs to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used DVDs:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your DVDs and providing a fair offer. So, why wait? Gather your used DVDs, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used CDs?

If you're looking to declutter and make some extra cash, selling your used CDs is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved CDs to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used CDs:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your CDs and providing a fair offer. So, why wait? Gather your used CDs, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used Vinyl? (LPs/Records)

If you're looking to declutter and make some extra cash, selling your used vinyl records is a great option. One of the best places to sell your used LPs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved vinyl to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used records:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your records and providing a fair offer. So, why wait? Gather your used vinyl, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used Video Games?

If you're looking to declutter and make some extra cash, selling your used video games is a great option. One of the best places to sell your used games is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved video games to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used games:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your video games and providing a fair offer. So, why wait? Gather your used video games, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used Consoles?

If you're looking to declutter and make some extra cash, selling your used consoles is a great option. One of the best places to sell your used video game consoles is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved CDs to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used retro or current gen consoles:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your consoles and providing a fair offer. So, why wait? Gather your used game consoles, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used Game Controllers or Video game Accessories?

If you're looking to declutter and make some extra cash, selling your used gaming controllers or accessories is a great option. One of the best places to sell your used controllers is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved video game accessories to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used video game accessories:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your controllers and accessories and providing a fair offer. So, why wait? Gather your used gaming accessories, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used Blu-rays?

If you're looking to declutter and make some extra cash, selling your used Blu-rays is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved blu-rays to others who will appreciate them, whether they are standard blu-ray, 4k, steelbooks, or 3D, we buy them all!

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used blu-rays:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your blu-ray collection and providing a fair offer. So, why wait? Gather your used blu-rays, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used movies?

If you're looking to declutter and make some extra cash, selling your used movies is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved movies to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection. *We Do Not Purchase VHS Tapes or Full Screen Films (some exceptions apply)*

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used movies:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your movies and providing a fair offer. So, why wait? Gather your used movies, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used music?

If you're looking to declutter and make some extra cash, selling your used music is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved music to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection. *We do not purchase cassette tapes or 45s*

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used music:

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your music and providing a fair offer. So, why wait? Gather your used music, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Where can I sell used TV Shows?

If you're looking to declutter and make some extra cash, selling your used TV shows is a great option. One of the best places to sell your used DVDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved shows to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Note, we purchase seasons and volumes in their entirety. All discs must be present and in good condition. 

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used television series':

  1. Waterloo, Ontario
  2. Kitchener, Ontario
  3. Cambridge, Ontario
  4. Guelph, Ontario
  5. London, Ontario
  6. Brantford, Ontario
  7. Hamilton, Ontario
  8. Burlington, Ontario
  9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your seasons of shows and providing a fair offer. So, why wait? Gather your used shows, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

Do you buy Full Screen Films?

When it comes to selling or trading in your movie collection, the format can often impact the value and desirability of your items. At The Beat Goes On, we primarily focus on providing our customers with the best viewing experience, which typically comes from widescreen formatted films. However, we understand that there are exceptions to every rule.

We generally do not purchase full-screen films, but there are certain circumstances where we make exceptions. If a film or television show was originally released in a full-screen format and that's the only format available, we are open to purchasing it. This is often the case with some older or rare films where a widescreen version was never created.

Additionally, we might make the occasional bargain bin purchase for full-screen films. These are selectively considered on a case-by-case basis, usually when the film is in excellent condition and is a title we believe our customers would be interested in.

So, if you have a full-screen film that falls into one of these exception categories, feel free to bring it to one of our nine convenient locations across Southern Ontario. Our knowledgeable and friendly staff will be happy to evaluate your film and provide a fair offer.

At The Beat Goes On, we strive to maintain a wide-ranging collection of movies in the preferred widescreen format, but we are also passionate about preserving and providing access to unique and hard-to-find films, regardless of format. Our goal is to ensure that movie enthusiasts can find and enjoy the films they love, in the best possible format available.

How can I sell my used items?

When you choose to sell your used items to Beat Goes On, whether for cash or store credit, each product undergoes an individual assessment to ensure top quality. We pride ourselves on maintaining a high standard, accepting only those items that meet our condition requirements. From well-maintained video games and consoles to DVDs and collectibles, each piece is evaluated and priced accordingly. We offer two options for your items: a cash value or a store credit option, with the store credit being 30% higher, giving you more value for your collection.

Please contact your local BGO location for more information:

Brantford, ON

265 King George Rd.
(519) 770-3455
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Burlington, ON

3350 Fairview Street
(905) 633-9393
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Cambridge, ON

415 Hespeler Rd.
(519) 622-7774
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Guelph, ON

23 Wellington Road East
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

1550 Upper James St.
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

385 Fairway Road South
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

1120 Wellington Road South
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Oakville, ON

300 North Service Rd. W
(905) 337-1919
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

341 Weber Street N
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

 

 

Where can I sell my used items?

At The Beat Goes On, we're committed to offering competitive prices for quality used media. Our experienced team carefully assesses each item, from classic vinyl records and CDs to the latest Blu-rays, ensuring our customers receive fair value for their collections. We also buy a range of video games and gaming consoles, catering to gaming enthusiasts. Plus, our unique selection of collectibles offers something special for every collector. Trust us to provide transparent, market-aligned pricing for your cherished entertainment items.

You can contact you local BGO location for more information:

Brantford, ON

265 King George Rd.
(519) 770-3455
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Burlington, ON

3350 Fairview Street
(905) 633-9393
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Cambridge, ON

415 Hespeler Rd.
(519) 622-7774
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Guelph, ON

23 Wellington Road East
(519) 823-5341
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 5:00pm

Hamilton, ON

1550 Upper James St.
(905) 575-9110
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Kitchener, ON

385 Fairway Road South
(519) 893-2464
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

London, ON

1120 Wellington Road South
(519) 681-9996
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Oakville, ON

300 North Service Rd. W
(905) 337-1919
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

Waterloo, ON

341 Weber Street N
(519) 884-7376
Monday to Wednesday: 10:00am - 6:00pm
Thursday to Friday: 10:00am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 12:00pm - 5:00pm

 

 

Do you buy box sets?

Yes! The Beat Goes On buys a variety of box sets, including:

  • TV Show box sets
  • Film collections (DVD & Blu-ray)
  • CD box sets
  • Vinyl record collections

Box sets must be in good condition with all original discs and packaging. We recommend calling your local store before bringing in your box sets to ensure they are currently accepting trade-ins.

Orders, Shipping & Returns

What is the status of my order?

You can track your order status anytime by logging into your account at The Beat Goes On Order Tracking. Updates, including shipping and delivery details, will be available there or sent via the contact method you selected at checkout. If you need further assistance, our support team is happy to help!

When will my order ship?

Orders are processed and shipped within 3-5 business days via Canada Post. Once your order ships, you'll receive a confirmation email with tracking details (if applicable).

You can also check your order status anytime by logging into your account at The Beat Goes On Order Tracking. Delivery times may vary based on your location and shipping method.

Has my order shipped?

You can check the status of your order, including shipping updates and tracking details, by logging into your account at The Beat Goes On Order Tracking. Once your order ships, you will receive a confirmation email with a tracking number. If you need further assistance, feel free to reach out to our support team.

Can you give me an update on my order?

You can check real-time order status, shipping updates, and tracking details by logging into your account at The Beat Goes On Order Tracking. Once your order ships, you’ll receive a confirmation email with tracking information. If you have any questions or need assistance, our support team is happy to help!

 

I wasn't redirected to PayPal to pay.

If your browser didn’t redirect to PayPal, try the following steps:

  1. Refresh the order page and attempt checkout again.
  2. Clear your browser cache and cookies, then restart your browser.
  3. Ensure pop-ups and redirects are enabled for PayPal in your browser settings.
  4. If the issue persists, try using a different browser or device.

For further assistance, please contact our support team.

PayPal shows a different amount than my order total.

If your PayPal total differs from your order amount, please check the following:

  1. Currency Settings: Our website defaults to CAD (Canadian Dollars), but some browsers may display prices in USD due to a known caching issue.
  2. Clear Your Cache: If your browser is displaying an incorrect currency, try clearing your cache and cookies before reloading the page.
  3. PayPal Exchange Rates: If you're paying in a different currency, PayPal's conversion rates may cause a slight difference in the total.

If you still have concerns, please contact our support team for further assistance.

I received a PayPal invoice but already paid. What should I do?

Our PayPal invoicing system may issue an invoice after we've confirmed that your order can be fulfilled by the store. If you've already completed your payment, you can disregard the invoice.

If you're unsure or want to verify your payment status, please check your PayPal transaction history or contact our support team for assistance.

I'm missing an item from my order.

We’re here to help! If an item is missing from your order, please contact our support team as soon as possible. Be sure to include your order number and details about the missing item. You can reach us through our Customer Support Page, and we'll work quickly to resolve the issue. 

1-877-307-1411

 

Will the sale price be applied to my order?

Yes! Sale prices are automatically applied at checkout if the promotion is active at the time of purchase. No additional action is needed to receive the discount.

If you placed your order before a sale started or after it has ended, we are unable to apply the sale price. Be sure to check our homepage or promotions section for current discounts.

Can I place an order online and pick it up in store?

Absolutely! When you make a purchase through Beat Goes On's website, you have the convenience of selecting free pickup at any of our nine store locations during checkout. This service is designed to make your online shopping experience as flexible and accommodating as possible. A shipping address is enquired on the previous screen to determine the direct shipping rate.

What is the process for returning an online purchase?

For a hassle-free return experience at Beat Goes On, unopened or defective products can be returned within 30 days to any of our locations for a full refund, provided you have the physical receipt. You can also mail returns to our Waterloo address or contact us for a pre-paid shipping label. For any additional help, our customer service team is just a phone call away at 1-877-307-1411, ready to assist with your return needs.

Are there different return policies for in-store or and online purchases?

In-store purchases are subject to a 7 day exchange policy.  We do not offer refunds on used items purchased in store. Online orders are subject to a 30 day return policy. For a hassle-free return experience at Beat Goes On, unopened or defective products can be returned within 30 days to any of our locations, provided you have the physical receipt. You can also mail returns to our Waterloo address or contact us for a pre-paid shipping label. For any additional help, our customer service team is just a phone call away at 1-877-307-1411, ready to assist with your return needs.

Can I return an item bought with a gift card or credit?

Yes, at Beat Goes On, items bought using a gift card or store credit can certainly be returned. However, please note that the refund for such returns will be provided as store credit or in the form of a gift card, rather than cash.

Where do you ship to?

We will ship orders directly to customers in Canada only and the USA only. For applicable shipping charges and estimated delivery times, please see our shipping chart.  If you are an international customer and would like to have an item shipped to you, please contact us at cdmusic@beatgoeson.com and we can provide you with a quote.

How do I cancel my order?

If you would like to cancel your order contact us at cdmusic@beatgoeson.com and we will assist you in the cancellation process.

What is your exchange policy for in-store purchases?

The Beat Goes On offers store credit on items returned within seven days of purchase with the original receipt. We do not offer cash refunds on anything except for new, unopened CDs and DVDs and vinyl and new, unopened accessories.

 

 

Is my order ready for pick up?

If you selected ship-to-store, the location you chose will contact you as soon as your order is ready for pickup. You can also check your order status by logging into your account at The Beat Goes On Order Tracking. If your order status shows "Ready for Pickup," calling the store directly is the fastest way to confirm availability

The wrong item was sent, what do I do?

If you received the wrong item, we’re happy to fix it! Please contact our customer support team as soon as possible with your order number and details about the incorrect item. You can reach us through our Customer Support Page, and we’ll work quickly to resolve the issue.

 

Accounts & Wishlist Questions

How do I add an item to my Wishlist?

To add an item to your Wishlist, follow these steps:

  1. Go to the product page of the item you want to save.
  2. Click the "Add to Wishlist" button found on the page.
  3. The item will now be stored in your Wishlist, which you can access anytime from your account.

Why was i notified of a Wishlist item that was already sold?

Wishlist notifications are sent to all users at the same time, and items are sold on a first-come, first-serve basis. If the item was purchased before you could complete your order, it may have been sold out by the time you checked.

If the item comes back in stock, you will receive another notification automatically, so keep an eye on your inbox and check your Wishlist regularly.

How do I delete from my wish list?

To delete an item from your Wishlist, follow these steps:

  1. Go to your Wishlist by logging into your account.
  2. Find the item you want to remove.
  3. Click the blue recycling bin icon next to the item.

The item will be instantly removed from your Wishlist. If you experience any issues, try refreshing your page or clearing your browser cache.

 

How long does an item stay on my Wishlist?

Items will remain in your Wishlist indefinitely until you manually remove them or your account is deactivated. However, availability is not guaranteed, as items are sold on a first-come, first-serve basis and may become unavailable over time.

If an item you want is out of stock, you can add it to your Wishlist and check back regularly, as availability may change. For real-time updates, consider enabling email notifications so you’ll be alerted as soon as it’s back in stock.

Why do I get notifications in the middle of the night?

Our Wishlist notifications are sent at an equitable timeframe to ensure all customers have a fair opportunity to purchase their saved items. Since our inventory updates in real-time, notifications may be triggered at any hour.

If you’d prefer to receive notifications at a different time, you can adjust your email or device settings to schedule alerts at your convenience.

I'm not receiving wish list notifications anymore.

If you're no longer receiving Wishlist notifications, try these troubleshooting steps:

  1. Check Your Spam & Promotions Folders: Sometimes, emails may be filtered into these folders instead of your inbox.
  2. Verify Your Email Address: Ensure you're logged into your account with the correct email address associated with your Wishlist.
  3. Whitelist Our Emails: Add our email address to your safe senders list to prevent future emails from being marked as spam.
  4. Contact Support: If you're still not receiving notifications, please reach out to our support team for further assistance.

My Wishlist isn't working.

If you're experiencing issues with your Wishlist, try these troubleshooting steps:

  1. Check Your Email Login: Ensure you’re logged in with the same email you used when first signing up, as your Wishlist is tied to that account.
  2. Clear Cache & Cookies: Cached data may cause loading issues. Follow your browser’s instructions to clear cache and cookies, then reload the page.
  3. Try Adding a New Product: If your Wishlist isn’t loading, adding a new item may refresh it.
  4. Check Your Internet Speed: Run a quick Speed Test to see if slow connectivity is affecting your Wishlist.
  5. Contact Support: If the issue persists, please reach out to our support team with your findings for further assistance.

I can't access my Wishlist.

If you’re unable to access your Wishlist, try the following:

  1. Check Your Email Login: Make sure you’re logged in with the same email address you used when signing up, as your Wishlist is linked to your account.
  2. Clear Cache & Cookies: Stored browser data may cause issues. Clear your cache and cookies, then try again.
  3. Use a Different Browser or Device: Sometimes, browser extensions or settings can interfere. Try accessing your Wishlist from a different browser or device.
  4. Contact Support: If you still can’t access your Wishlist, please reach out to our support team for further assistance.

How can I create a customer account?

To set up your customer account with Beat Goes On, simply visit our website and follow the easy steps provided. Creating an account enhances your shopping experience, allowing you to track orders, manage your Wishlist, and stay informed about our latest offerings and promotions by signing up for our mailing list!

For direct navigation please click here

What are the benefits of a Wishlist at The Beat Goes On?

By adding items to your Wishlist at Beat Goes On, you'll be promptly notified via email whenever a sold-out product is restocked. This feature is designed to help you effortlessly build your dream collection of music, movies, and more, ensuring you never miss out on your most desired items.

Can I share my Wishlist with others?

Yes, you can share you Wishlist with others by using the 'share' button on your wishlist page. 

I was emailed a Wishlist notification, but when I checked my Wishlist page there was nothing available. Why not?

At Beat Goes On, we operate on a first-come, first-served basis for all items listed on our website. This means that occasionally, an item you've been notified about might already be purchased by another customer, either online or in-store. In such cases, we ensure to notify you as soon as the item is back in stock, keeping you updated on the availability of your desired products.

How do I put an item on my Wishlist that is not currently in your database?

If you're looking for a specific title not currently in our database, please let us know using the feedback feature on our website. We're committed to expanding our collection and will endeavor to include your requested title. Keep in mind that the process of adding a new title to our database may take up to two weeks.

Why am I not receiving any order confirmation emails?

Sometimes our automated responses get caught by spam filters. Adding our address to your safe list usually corrects this problem. If you still experience this problem, please let us know, and we will look into the issue further.

How do I delete an item from my Wishlist?

By clicking on the 'X' in the upper-right corner of any product in your list the item will be removed from your wishlist. 

How do I delete my Wishlist?

Managing your Wishlist on the Beat Goes On website is straightforward. To delete your Wishlist, simply click on the three vertical dots located at the top of your Wishlist page, just beneath your email address. From there, you can easily clear your entire list.

How do I change the email address associated with my account?

We can make this change for you.  Please use our contact form and we'll take care of it right away.

Why am I receiving Wishlist notifications for an item I already ordered?

For security purposes, The Beat Goes On has no option to change or alter your Wish List for any reason.  If there is an item on your Wish List that you've already ordered, please login to your Wish List and manually delete the item.  Once you have done that, you will no longer receive notifications about the item.