FAQ

Our commitment at Beat Goes On is to constantly refresh our collection. Daily updates ensure a steady stream of used products, both in-store and online. Every day brings new discoveries, from the latest video games and movies to vintage vinyl records and retro collectibles, ensuring our customers always have access to a diverse and exciting selection.

At Beat Goes On, we ensure a seamless shopping experience by providing detailed product information, including each item's location. For added convenience, we offer free shipping to your nearest Beat Goes On store, allowing you the option of in-store pickup. Simply select your preferred location at checkout and your local store will be in touch once your order arrives!

Not seeing your local store? Shipping between stores is considered a 'shipping method', so it becomes available later in the checkout process. When checking out, you must first input your shipping information before the option for selecting your local BGO store. 

To find if a specific item is available at your local Beat Goes On store, simply visit the product's page on our website. You can easily search for the item or navigate through our collection pages. For each product, we provide detailed information, including its availability at different locations. This feature ensures you can locate your desired items quickly and efficiently. The product's location can be found beneath the price on the product page.

'The Vault' at Beat Goes On is a treasure trove for music aficionados, featuring an exclusive selection of rare and unique finds. It includes a remarkable assortment of rare vinyl records, limited edition releases, colored vinyl, vintage albums, and various musical oddities. This special collection is curated for collectors and enthusiasts seeking extraordinary and hard-to-find music pieces.

Beat Goes On periodically features exclusive online promotional offerings, providing our customers with exceptional deals on our wide range of media products. To take advantage of these special offers, we recommend regularly checking our website for the latest deals and reviewing the details of each offer for more information. You can also follow our instagram for more info! 

Stay updated with Beat Goes On's inventory by creating a Wishlist on our website. Add the items you're interested in, and we'll notify you via email when they become available at any of our nine locations. Plus, you can always access and manage your Wishlist, ensuring you never miss out on restocking alerts for your favorite media products.

Each of the 9 BGO locations can be found below:

Each Beat Goes On location offers the same diverse categories of products, including music, movies, games, and collectibles. However, the specific range of inventory varies from store to store, providing a unique shopping experience at each location with a distinct selection of items. If you're looking to see if a specific product is available at your local BGO, the item's location is listed on the product page. You can also select the option to ship a product between stores at checkout, or even ask your local BGO to order a product in for you! 

Each of our 9 Beat Goes On locations can be contacted via phone or Instagram! 

When trading in your previously owned items, you may choose the option to receive a store credit as payment. This credit from a trade-in is only useable in-store, at any of our physical locations. If you'd prefer to use the store credit value online, you can request your trade-in total be put on a gift card at any of our 9 Beat Goes On locations. Physical gift cards can be used both online and in-store.

Each Beat Goes On location uploads their current inventory list to our website throughout the day.  Typically, this functions without fail, however sometimes a technical issue will prevent the transmission of a store's current inventory.  If this is the case, our inventory could become temporarily out of sync.  If you encounter this issue, please do not hesitate to contact us through our website feedback feature here. We'll be happy to look into it for you.

Our website serves as both an online store, and a wishlist catalogue for many of our customers. Because of this, we display products that may or may not be in stock. If a product is unavailable, there will be an 'Add to Wishlist' icon on the product thumbnail. It will also lack an 'Add to Cart' button on it's product page. If a product is available it will have an 'Add to Cart' button on the product page. 

Because of changing availability in our warehouse, some items may require more than 2-5 days to fulfill.  Some products may no longer be available.  If an item is no longer available, your order will be cancelled and you will receive a full refund.  We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time.  This is a retail consumer site and we do not sell to dealers.

On our website we can accept Visa, Mastercard, AmEx and Discover, as well as Apple Pay and PayPal. In stores we do not accept AmEX or Discover. 

Prices on this site do not necessarily reflect pricing in Beat Goes On retail locations.  Website inventory does not reflect the inventory of any of our retail locations.  We do not price match in-store for online prices.

On beatgoeson.com both physical and digital gift cards may be used at checkout. Credit vouchers are for in-store use only, but can be used toward a physical gift card at any of our 9 Beat Goes On locations. Physical gift cards can be used both online and instore. Digital gift cards can only be used online. 

If your search results on mobile are too broad, you can bring up a filter that will allow you to narrow your results by availability, price and product type.  This filter is off by default, but can be activated by clicking the 'filter' button at the top of any search results page.

Looking to downsize your collection or do some spring cleaning? Bring over your used media to the BGO. We offer cash or store credit your used CDs, DVDs and Games. Our credit offer is 30% more than our cash offer.  For more information about selling your used items to us, click here.

Yes, all The Beat Goes On credits, exchange vouchers, and physical gift cards can be redeemed at any of our locations, regardless of where it was issued.

An in-store reservation is only applied to the particular Beat Goes On location you visited. Items on your wishlist are checked for availability at all 9 Beat Goes On locations. For items you are really excited for, we recommend placing products on your wishlist.

We are always eager to hear any comments, criticisms or feedback regarding our staff and our stores. Please leave your comments here with as much information as possible and you will be contacted by a member of our Head Office as soon as possible.

The Beat Goes On specializes in the purchase of a wide range of pre-owned media and entertainment products. This includes an extensive selection of DVDs, CDs, Blu-rays, vinyl records, and a variety of video games and gaming consoles. Additionally, we offer an eclectic mix of collectibles, catering to enthusiasts and collectors alike. Whether you’re looking to sell classic movies, music albums, retro games, our collection is constantly updated to provide the best selection for our customers.

At Beat Goes On, we value your collection and aim to provide the best return on your items. Opt for our store credit option and receive an additional 30% value compared to the cash offer. This extra value empowers you to explore our extensive range of media, enhancing your buying power for your next favorite album, game, or movie.

At Beat Goes On, the value of each used item offered for trade-in, whether for cash or credit, is determined based on its market value, as we only accept items in good condition. Our comprehensive database meticulously tracks market values and corresponding trade-in prices. For unique items like vinyl records or those not listed in our database, we reference additional sources such as Discogs, Amazon.ca, Amazon.com, and other relevant marketplaces to ensure a fair and accurate valuation.

If you're looking to declutter and make some extra cash, selling your used DVDs is a great option. One of the best places to sell your used DVDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved DVDs to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used DVDs:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your DVDs and providing a fair offer. So, why wait? Gather your used DVDs, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used CDs is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved CDs to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used CDs:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your CDs and providing a fair offer. So, why wait? Gather your used CDs, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used vinyl records is a great option. One of the best places to sell your used LPs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved vinyl to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used records:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your records and providing a fair offer. So, why wait? Gather your used vinyl, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used video games is a great option. One of the best places to sell your used games is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved video games to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used games:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your video games and providing a fair offer. So, why wait? Gather your used video games, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used consoles is a great option. One of the best places to sell your used video game consoles is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved CDs to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used retro or current gen consoles:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your consoles and providing a fair offer. So, why wait? Gather your used game consoles, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used gaming controllers or accessories is a great option. One of the best places to sell your used controllers is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved video game accessories to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used video game accessories:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your controllers and accessories and providing a fair offer. So, why wait? Gather your used gaming accessories, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used Blu-rays is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved blu-rays to others who will appreciate them, whether they are standard blu-ray, 4k, steelbooks, or 3D, we buy them all!

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used blu-rays:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your blu-ray collection and providing a fair offer. So, why wait? Gather your used blu-rays, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used movies is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved movies to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection. *We Do Not Purchase VHS Tapes or Full Screen Films (some exceptions apply)*

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used movies:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your movies and providing a fair offer. So, why wait? Gather your used movies, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used music is a great option. One of the best places to sell your used CDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved music to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection. *We do not purchase cassette tapes or 45s*

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used music:

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your music and providing a fair offer. So, why wait? Gather your used music, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

If you're looking to declutter and make some extra cash, selling your used TV shows is a great option. One of the best places to sell your used DVDs is at The Beat Goes On, a reputable establishment that has been serving Ontario for years. With a straightforward process and fair prices, it's never been easier to pass along your pre-loved shows to others who will appreciate them.

The Beat Goes On is a well-known name when it comes to buying and selling used DVDs, CDs, Blu-rays, vinyl records, video games, and consoles. Additionally, they offer a variety of new CDs, vinyl records, pins, and other merchandise for those looking to expand their collection.

Note, we purchase seasons and volumes in their entirety. All discs must be present and in good condition. 

Now, you might be wondering, where exactly can you find The Beat Goes On? Good news! They have nine convenient locations to serve you better. Here are the nine locations where you can sell your used television series':

1. Waterloo, Ontario
2. Kitchener, Ontario
3. Cambridge, Ontario
4. Guelph, Ontario
5. London, Ontario
6. Brantford, Ontario
7. Hamilton, Ontario
8. Burlington, Ontario
9. Oakville, Ontario

Each of these locations offers a friendly and knowledgeable staff ready to assist you in evaluating your seasons of shows and providing a fair offer. So, why wait? Gather your used shows, give us a call and head to the nearest The Beat Goes On location to enjoy a hassle-free selling experience!

When it comes to selling or trading in your movie collection, the format can often impact the value and desirability of your items. At The Beat Goes On, we primarily focus on providing our customers with the best viewing experience, which typically comes from widescreen formatted films. However, we understand that there are exceptions to every rule.

We generally do not purchase full-screen films, but there are certain circumstances where we make exceptions. If a film or television show was originally released in a full-screen format and that's the only format available, we are open to purchasing it. This is often the case with some older or rare films where a widescreen version was never created.

Additionally, we might make the occasional bargain bin purchase for full-screen films. These are selectively considered on a case-by-case basis, usually when the film is in excellent condition and is a title we believe our customers would be interested in.

So, if you have a full-screen film that falls into one of these exception categories, feel free to bring it to one of our nine convenient locations across Southern Ontario. Our knowledgeable and friendly staff will be happy to evaluate your film and provide a fair offer.

At The Beat Goes On, we strive to maintain a wide-ranging collection of movies in the preferred widescreen format, but we are also passionate about preserving and providing access to unique and hard-to-find films, regardless of format. Our goal is to ensure that movie enthusiasts can find and enjoy the films they love, in the best possible format available.

When you choose to sell your used items to Beat Goes On, whether for cash or store credit, each product undergoes an individual assessment to ensure top quality. We pride ourselves on maintaining a high standard, accepting only those items that meet our condition requirements. From well-maintained video games and consoles to DVDs and collectibles, each piece is evaluated and priced accordingly. We offer two options for your items: a cash value or a store credit option, with the store credit being 30% higher, giving you more value for your collection.

Please contact your local BGO location for more information:

At The Beat Goes On, we're committed to offering competitive prices for quality used media. Our experienced team carefully assesses each item, from classic vinyl records and CDs to the latest Blu-rays, ensuring our customers receive fair value for their collections. We also buy a range of video games and gaming consoles, catering to gaming enthusiasts. Plus, our unique selection of collectibles offers something special for every collector. Trust us to provide transparent, market-aligned pricing for your cherished entertainment items.

You can contact you local BGO location for more information:

Absolutely! When you make a purchase through Beat Goes On's website, you have the convenience of selecting free pickup at any of our nine store locations during checkout. This service is designed to make your online shopping experience as flexible and accommodating as possible. A shipping address is enquired on the previous screen to determine the direct shipping rate.

For a hassle-free return experience at Beat Goes On, unopened or defective products can be returned within 30 days to any of our locations for a full refund, provided you have the physical receipt. You can also mail returns to our Waterloo address or contact us for a pre-paid shipping label. For any additional help, our customer service team is just a phone call away at 1-877-307-1411, ready to assist with your return needs.

In-store purchases are subject to a 7 day exchange policy.  We do not offer refunds on used items purchased in store. Online orders are subject to a 30 day return policy. For a hassle-free return experience at Beat Goes On, unopened or defective products can be returned within 30 days to any of our locations, provided you have the physical receipt. You can also mail returns to our Waterloo address or contact us for a pre-paid shipping label. For any additional help, our customer service team is just a phone call away at 1-877-307-1411, ready to assist with your return needs.

Yes, at Beat Goes On, items bought using a gift card or store credit can certainly be returned. However, please note that the refund for such returns will be provided as store credit or in the form of a gift card, rather than cash.

We will ship orders directly to customers in Canada only and the USA only. For applicable shipping charges and estimated delivery times, please see our shipping chart.  If you are an international customer and would like to have an item shipped to you, please contact us at cdmusic@beatgoeson.com and we can provide you with a quote.

All items are shipped within 3-5 business days and are shipped via Canada Post expedited mail.

If you would like to cancel your order contact us at cdmusic@beatgoeson.com and we will assist you in the cancellation process.

The Beat Goes On offers store credit on items returned within seven days of purchase with the original receipt. We do not offer cash refunds on anything except for new, unopened CDs and DVDs and vinyl and new, unopened accessories.

To set up your customer account with Beat Goes On, simply visit our website and follow the easy steps provided. Creating an account enhances your shopping experience, allowing you to track orders, manage your Wishlist, and stay informed about our latest offerings and promotions by signing up for our mailing list!

For direct navigation please click here. 

By adding items to your Wishlist at Beat Goes On, you'll be promptly notified via email whenever a sold-out product is restocked. This feature is designed to help you effortlessly build your dream collection of music, movies, and more, ensuring you never miss out on your most desired items.

Yes, you can share you Wishlist with others by using the 'share' button on your wishlist page. 

At Beat Goes On, we operate on a first-come, first-served basis for all items listed on our website. This means that occasionally, an item you've been notified about might already be purchased by another customer, either online or in-store. In such cases, we ensure to notify you as soon as the item is back in stock, keeping you updated on the availability of your desired products.

If you're looking for a specific title not currently in our database, please let us know using the feedback feature on our website. We're committed to expanding our collection and will endeavor to include your requested title. Keep in mind that the process of adding a new title to our database may take up to two weeks.

By clicking on the 'X' in the upper-right corner of any product in your list the item will be removed from your wishlist. 

Managing your Wishlist on the Beat Goes On website is straightforward. To delete your Wishlist, simply click on the three vertical dots located at the top of your Wishlist page, just beneath your email address. From there, you can easily clear your entire list.

We can make this change for you.  Please use our contact form and we'll take care of it right away.

For security purposes, The Beat Goes On has no option to change or alter your Wish List for any reason.  If there is an item on your Wish List that you've already ordered, please login to your Wish List and manually delete the item.  Once you have done that, you will no longer receive notifications about the item.

Sometimes our automated responses get caught by spam filters. Adding our address to your safe list usually corrects this problem. If you still experience this problem, please let us know, and we will look into the issue further.