The Beat Goes On: Curbside Purchase
We are happy to announce that we are going to be offering a purchasing drop-off service at select Beat Goes On locations starting Wednesday May 20. Our drop-off hours are between 11am-4pm Tuesday-Saturday at our Brantford, Cambridge, Guelph, Kitchener, London, Waterloo, Burlington and Hamilton locations. You will not be able to enter the store; all drop-offs are curbside only. Our Oakville location is closed at this time.
We ask that you do not use this service if you have recently traveled, are symptomatic, or have been exposed to a confirmed or suspected case of COVID-19.
Q. Are you buying used items?
A. Yes! As of Wednesday May 20, we will begin a curbside purchasing drop-off service at select Beat Goes On locations. We will be accepting used CDs, LPs, DVDs, Blu-Ray, games, gaming consoles and accessories.
Q. When can I drop off items?
We will be accepting purchase drop-offs Tuesday-Saturday 11am-4pm. Upon arrival at a BGO location, call the store number listed on the door and an associate will give you specific instructions over the phone on how to proceed with dropping off your items. Please note, we will only be accepting a certain number of drop-offs at a time. If we have reached our capacity, we will gladly take your name and phone number then contact you when we are accepting drop-offs again.
Q. Are my items processed immediately?
A. As the health & safety of our staff is our top priority, no purchases will be completed same day. You will be required to leave any items you would like to sell in-store. They will be held in quarantine for 4-5 business days before they are processed. Once your items have been processed you will be contacted by phone.
Q. How long will it take to go through my items?
A. It all depends on the amount of purchase drop-offs we receive. Each purchase will be automatically quarantined for 4-5 business days. After that period is over, they will be completed in order of drop-off. Our goal is to have them completed as quickly as possible!
Q. How does curbside drop-off work?
A. Curbside purchase drop-off will proceed as follows:
- Items will be placed in a Beat Goes On plastic tote(s) by the person dropping them off. Staff will not touch any items at the point of drop-off. Items in personal boxes, bags and/or or lose items will not be accepted. The associate will place empty totes on the table located at the store entrance. Please wait until the associate is at least 6 feet away from the table before you begin to unpack your items.
- Customers will be required to fill out a Drop-Off Receipt, including name, phone number, email address, description of items and/or number of items being dropped off and a signature is required at the bottom.
- The customer will take the white copy of the receipt for their records and the pink and yellow copies will be placed inside the tote for store use. Customers must show valid government issued photo ID at the point of drop-off. We will not accept any items if proper ID is not present. Please note—any items that are dirty, soiled, or unclean in any way will not be processed.
Q. How will you keep track of the items I drop off?
A. Once drop-off has been completed the associate will immediately label each tote with the customer name, how many totes they have in total and the date they were dropped off. They will be placed together for the quarantine period. Once the items have been processed any passes will be bagged, labeled, and set aside for pick-up.
Q. How do I collect any items you have decided not to purchase?
A. Any items we are not able to purchase will be held at the store level for 7 business days. You can pick-up your items anytime during our current business hours.
Q. How do I receive payment?
A. We are offering payment in the form of a e-transfer, cheque (mailed to your home) or in-store credit. We will not be giving out any physical cash at this time.
Q. How long will it take to receive payment?
A. E-transfers will be deposited within 24-48 hours. Cheques will be mailed via Canada Post. In-store credit will be processed at the store level Tuesday-Saturday between 11am-4pm.
Q. Are you still offering 30% more in-store credit?
A. Yes, we are always offering 30% more for in-store credit.
Q. What are your store hours?
A. We are currently open for curbside pick-up and purchase drop-off Tuesday-Saturday 10am-6pm. Sunday 12am-5pm. Monday closed.
Q. Are your stores closed?
A. Unfortunately, all Beat Goes On locations are currently closed to walk-in customers. We are currently offering direct shipping, curbside pick-up, and walk-up customers (at select Beat Goes On locations) and as of May 20 curbside purchasing drop-off.